Guarantee, Returns and Defects
The best way to reduce exchanges and warranties is to eliminate defects. That is why Imperial Brand toner, inks and 3D supplies are manufactured by the largest and most advanced global manufactures. Dealing with only the best of the best ensures you will not need to exchange anything saving us both time and money.
But if something does not work the way it should:
IMPERIAL BRAND PRODUCTS
Imperial Data Supply Corp. guarantees all products designated as Imperial Brand to be free of defects in materials and workmanship affecting form, fit and function. We must limit any claim under this warranty to the customer who purchased such product and only while such customer owns such product. The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation. This warrantee is for replacement of defective products and is limited to 1 year from the original date of purchase.
OEM BRAND PRODUCTS
All items designated as OEM, original equipment manufacturer shall be limited to the terms and conditions of the OEM manufacturer. This warranty is the responsibility of the manufacturer, and we can assist with any contact information and product replacement.Even in a perfect world defects happen, and we have you covered. First and most importantly