Refund policy
Return Policy:
Conditions for Returns/Exchanges:
- All returns/exchanges require Authorization. Merchandise returned without an RMA will not be accepted.
*Please Note:
*Please Note:
Ensure items are returned in the original packaging in a re-saleable condition. Protect the packaging from damage during shipping.
If your request is accepted: You will receive an email with return shipping instructions. Merchandise must be returned 100% complete, in the original packaging, with all manuals and other accessories.
*Please Note:
Item(s) need to be returned in original packaging that is in re-saleable condition. Please take steps to protect the original packaging from damage by wrapping it, or placing it inside of a shipping box.
Acceptance Criteria:
- All returned products must meet acceptance criteria before issuing a credit or replacement.
- If a returned product does not meet the criteria, we'll try to contact you for return or disposal. Unreachable customers may lead to disposal after 30 days.
**Criteria for Acceptance:**
- If a returned product does not meet the criteria, we'll try to contact you for return or disposal. Unreachable customers may lead to disposal after 30 days.
**Criteria for Acceptance:**
All Merchandise:
- Must have a valid RMA.
Non-Defective Merchandise:
- Subject to a 20% restocking fee.
- Must be returned at the customer’s expense.
- Must be unused and in re-saleable condition.
- Refund/exchange within 30 days, store credit within 90 days.
- Returns for unopened, non-defective merchandise after 3 months are at Imperial Data's discretion.
Defective Merchandise:
- Pre-paid shipping label provided for returns.
- Refund, store credit, or replacement after investigation.
- No refunds beyond 30 days (store credit or replacement only).
- Replacement shipped after inspection. Urgent replacements are available for purchase.
OEM Products:
- No returns for opened OEM products, regardless of usage.
- Special-order items or opened OEM products not eligible for refund/replacement.
- Defective OEM products follow manufacturer warranty; contact the manufacturer directly.
- 30% restocking fee for all OEM product returns.
Imaging Drums:
- No returns if the imaging drum is installed and used.
- No returns after 6 months from the purchase date.
- No returns for opened OEM imaging drums.
- Refund, store credit, or replacement after investigation.
- No refunds beyond 30 days (store credit or replacement only).
- Replacement shipped after inspection. Urgent replacements are available for purchase.
OEM Products:
- No returns for opened OEM products, regardless of usage.
- Special-order items or opened OEM products not eligible for refund/replacement.
- Defective OEM products follow manufacturer warranty; contact the manufacturer directly.
- 30% restocking fee for all OEM product returns.
Imaging Drums:
- No returns if the imaging drum is installed and used.
- No returns after 6 months from the purchase date.
- No returns for opened OEM imaging drums.
Important Notes:
- Opened OEM (manufacturer original) products do not qualify for return or exchange.
- OEM product returns are subject to a 30% restocking fee.
- The OEM warranty does not cover damage during installation.
- Opened OEM (manufacturer original) products do not qualify for return or exchange.
- OEM product returns are subject to a 30% restocking fee.
- The OEM warranty does not cover damage during installation.
We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, don't hesitate to get in touch with our customer service team for assistance. Thank you for choosing Imperial Data Supply